OUT-PATIENT DEPARTMENT | Mtendere Hospital

OUT-PATIENT DEPARTMENT (OPD) SERVICES

Registration

Welcome to your first step under OPD toward accessing health services. Please begin at the registration desk. Kindly bring your personal health record book with you. If you do not have one, you may purchase it at the registration office for K5.

Once registration and vital entry are complete, proceed to the HTS office for further steps. If you experience any challenges or are unsure of where to go, feel free to ask any nearby staff for assistance — we’re here to help!

HTS

Step 2: HIV Testing Services (HTS) After completing registration, the next step is HIV Testing Services. Before testing, we ensure a confidential consultation and mutual agreement (however, its not mandatory that you get tasted for HIV).

Once this step is complete, you will proceed to the Triage area for further assessment.

If you have any questions or need assistance at any point, please don’t hesitate to approach any of our friendly staff — we’re here to support you every step of the way

Triage

During this stage, you'll experience a range of essential care services, including:

Routine Health Checks: Such as blood pressure monitoring, and measurement of weight and height to track your overall wellness.
Follow-Up Care: Ongoing support to monitor and manage any existing health conditions, ensuring continuity and quality in your healthcare journey.
Specialist Consultations: Personalized appointments with medical experts for accurate diagnosis and tailored treatment planning.

OPD Doctor's Screening/
Clinicians

Step 4: Clinical Assessment (OPD Section) Located just opposite the Triage Center, this is where you receive personalized attention based on your health condition. At this stage, doctors and clinicians carry out thorough medical assessments to ensure an accurate understanding of your situation. This careful evaluation helps guide the next steps in your care journey. Based on their findings, the medical team will provide clear and informed advice, directing you to the appropriate services or treatment

NHIMA

At Mtendere Mission Hospital NHIMA members can access essential health services without paying cash upfront, as long as their membership is active. Simply present your NHIMA ID or NRC for verification

For patient:

No Direct Payment at the Hospital: If you're a registered NHIMA member, you won’t need to pay cash for covered services. Just present your NHIMA ID or NRC, and your fingerprint will be used to verify your identity.
Covered Services: These may include outpatient consultations, inpatient care, maternity services, surgeries, diagnostics, and medications—depending on your condition and NHIMA’s benefit package.
Referral System: If your condition requires services beyond what Mtendere Mission Hospital offers, NHIMA may cover referrals to higher-level facilities.

FOR MORE INFO VISIT NHIMA OFFICE AT MTENDERE MISSION HOSPITAL OR CALL - +26 0972979634

Casher's Office

Cashier’s Office Services – Mtendere Mission Hospital Our Cashier’s Office plays a vital role in both Outpatient and Inpatient services by providing:

Billing, Receipting & Date Stamping to ensure smooth and verifiable payment processing
Consultations on Payment Procedures and dedicated Customer Care Support for all billing-related queries
Convenient Financial Services in partnership with Zanaco, offering:
- Cash withdrawals (cash out)
- Deposits
- Airtel Money transactions

These services help patients and their families easily manage hospital charges without needing to leave the premises

Dispensary / Pharmacy

This is the point where patients collect their prescribed medications based on referrals and their specific health needs. To ensure a smooth process, patients must present proof of payment before receiving medication.

Our dispensary also offers consultation services related to prescribed drugs, including proper usage, dosage guidance, and any necessary instructions to support safe and effective treatment.

Eye Clinic

Ophthalmology Consultations: Comprehensive eye exams to diagnose and treat eye conditions.

Cataract Surgery: Removing cloudy lenses and replacing them with artificial lenses.

Glaucoma Treatment: Managing increased eye pressure to prevent vision loss.

Retinal Surgery: Repairing retinal detachments, tears, or other conditions.

Laser Eye Surgery: Procedures to correct vision issues like myopia or hyperopia.

Dental

Our Dental Department provides comprehensive dental care including routine check-ups, cleanings, fillings, crowns, bridges, teeth whitening, veneers, extractions, orthodontics (braces and aligners), pediatric dentistry, and emergency dental care. We are committed to ensuring your oral health in a comfortable and welcoming environment.

Radiology

X-rays: Imaging of bones and certain organs.

CT Scans: Detailed cross-sectional images of the body.

MRI: High-resolution images of soft tissues and organs.

Ultrasound: Imaging of the abdomen, pelvis, and other areas.

Endoscopy

We have comprehensive diagnostic and therapeutic endoscopy services. Our skilled medical team uses state-of-the-art equipment to perform procedures such as upper endoscopy and colonoscopy, allowing for early detection and treatment of gastrointestinal conditions. We are committed to ensuring patient comfort and safety throughout the process, offering personalized care and support. By integrating advanced technology and expertise, we strive to deliver accurate diagnoses and effective treatments. Your health and well-being are our top priorities, and we are here to support you through every step of your endoscopy care

Echocardiography

Echocardiography Unit, we provide comprehensive echocardiography services to assess heart health. Our skilled technicians and cardiologists use advanced ultrasound technology to perform detailed heart examinations, diagnosing conditions such as heart disease and valve disorders. We are dedicated to ensuring patient comfort and providing accurate, timely results. By integrating cutting-edge technology and expert care, we strive to improve cardiovascular health and patient outcomes. Your heart health is our top priority, and we are here to support you throughout your echocardiography care

Ultrasonography

Is a non-invasive imaging test that uses high-frequency sound waves to create real-time pictures or videos of internal organs and other soft tissues. It's commonly used for various purposes, including monitoring pregnancies, diagnosing conditions, and guiding certain medical procedures

Pregnancy: Check on the baby's development.
Heart: Look at heart structure and function.
Abdomen: Examine organs like the liver and kidneys.
Muscles and Joints: Detect injuries or conditions like arthritis.
Blood Vessels: Check blood flow and find blockages

Cervical Cancer Clinic and Prevention

Mtendere Mission Hospital is committed to providing compassionate and comprehensive care, and while detailed information about dedicated cancer services isn't listed publicly, many mission hospitals in Zambia typically offer the following:

Initial Screening & Diagnosis: Basic cancer screenings (such as for cervical or breast cancer) and referrals for diagnostic imaging or lab tests.
Referral Pathways: If advanced oncology care is needed, patients are referred to specialized cancer treatment centers like the Cancer Diseases Hospital in Lusaka.
Palliative Care & Support: For patients with chronic or advanced conditions, the hospital may offer symptom management, counseling, and spiritual support in line with its mission-based care model

One Stop Center (GBV)

We are dedicated to addressing various issues in gender-based violence by providing immediate medical care, psychological support, and long-term assistance to survivors. Our team is trained to offer compassionate and confidential services, ensuring that each survivor receives the care they need. Through community outreach and education, we aim to raise awareness and prevent gender-based violence. We work closely with local organizations to advocate for policies and support services that protect and empower survivors. Your health and safety are our top priorities, and we are here to support you every step of the way.

Chest Clinic

A chest clinic specializes in diagnosing and treating respiratory conditions such as asthma, chronic obstructive pulmonary disease (COPD), tuberculosis, and lung infections. They provide services like pulmonary function tests, chest X-rays, and consultations with specialists. The clinic focuses on improving lung health and managing chronic respiratory diseases

Laboratory

Biochemical Tests: Blood and urine tests to assess metabolic functions and detect imbalances with various conditions.

Immunology: Testing for immune system disorders and monitoring responses to treatments.

Microbiological Tests: Identification of bacterial, viral, and fungal infections through cultures and sensitivity testing.

And many more.